Jul. 14, 2025
Shipping policy
sft are exported all over the world and different industries with quality first. Our belief is to provide our customers with more and better high value-added products. Let's create a better future together.
Domestic Shipping (in India)
Our courier partners can deliver orders to + pin codes in India. All Prepaid Orders above Rs. 799 are eligible for Free Shipping and Prepaid Orders below Rs. 799 are charged a flat fee of Rs. 75. All Cash on Delivery orders are charged a flat shipping fee of Rs. 99. Cash on delivery is subject to serviceability from our courier partners.
Estimated Delivery Time
It takes us approx. 3 - 7 working days to deliver your order to your doorstep. Sometimes delivery may take longer due to Bad weather, Flight delays, Political disruptions, and other unforeseen circumstances. We have multiple pickup points across India and hence your orders may be delivered to you in multiple parcels. In case you have placed a Cash on Delivery order, your total amount gets automatically sub-divided on a pro-rata basis.In such cases, our customer support proactively will be in touch with you to inform you of any upcoming delays. Also, we will not be able to compensate for any mental agony caused due to the delay in delivery. The customer can cancel the order at any moment of time if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded the amount as soon as the order is successfully canceled.
Shipping Internationally
We ship across the globe with DHL (5 to 7 business days) and ARAMAX ( 10 to 14 business days). Real-time shipping charges are calculated at the checkout based on the total weight of the parcel. All local taxes and custom duties are charged extra by the Shipping carrier based on your respective country. These custom duties and local taxes are to be borne exclusively by the buyer. The Design Cart will not be responsible for any clearance of parcels stuck due to local taxes and import customs duties. We will however faciliate the conversation with the courier partner for early clearance of parcels. Most countries allow import up to a certain amount without any duty. This amount is called De Minimis values. Please check the following link to know the De Minimis values of your respective country. Country-wise De Minimis Values.
Disclaimer :These values are subject to change by the respective tax authorities of your country. The Design Cart is not in a position to take any responsibility for the inaccuracies or decision made by the information listed in the De Minimis Values.
For any further queries, please drop us an on
Customer satisfaction is the company's No.1 priority. We try to ensure that each customer has a seamless experience on each transaction. However, if due to unforeseen circumstances you are not happy with the product then the following terms apply for a mutually consented resolution of the situation. If an item you ordered from thedesigncart.com does not meet your expectations, please do write to us and we would be happy to assist you.
Cancellation Policy
Return/Exchange Policy
We, at The Design Cart are dedicated to offering you the best quality products. However, there is a remote possibility that while processing orders, minor errors might occur. We take stringent measures to ensure that the items delivered to you are in good condition. We request you to make an unpackaging/unboxing video for the orders received and share with us in case of any complaint/query.
Please note that returns / exchanges are not available in cases of fabrics measuring 2.5 metres and less than 2.5 metres, individual product value of Rs 300 and less than Rs 300 & on any products bought on sale. For any missing or damaged items, please include an unpackaging/unboxing video with your complaint to help us verify and process your request promptly. However, there is a remote possibility that:
- The item may be damaged during transit.
- There is a manufacturing defect in the product.
- An incorrect item was shipped to you.
The following policy terms will apply in each of the above cases:
In case you receive a damaged item or if you received an incorrect item (different from what was ordered) or if a product is misrepresented on our website, please contact us by or chat or or you can register the complaint through Chat BOT assistance available on the website within 48 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. We request you to make an unpackaging/unboxing video for the orders received and share with us in case of any complaint/query.
- We will ship a replacement product to you at the earliest possible time with no extra shipping cost to you.
- If there is a return pick up for the damaged/incorrect product, please handover with proper packaging at the time of return pick up (if arranged). Replacement product will be delivered once returned product is picked (if arranged).
- If the originally ordered item is no longer in stock then we will request you to choose an alternate item and ship the same to you with no extra shipping cost to you.
Important & Helpful Guidelines on Returns:
* Please report your problem along with product images, video and description within 48 hours of receiving the product in question. We request you to make an unpackaging/unboxing video for the orders received. In case of wrong size / less metres of fabric, scale measurement images and video of the product are required and mandatory to share within 48 hours of receiving the product to get the product details checked.
* Please share the correct images/video of the product received while registering the complaint. Our team does a quality check when returned product is received, if the image/video given while registering the complaint and the actual return product received by us does not match, request for credit or replacement or refund shall not be entertained under such circumstances.
* In quality check of the return product, if it is found that a wrong complaint has been raised, the complaint/product will not be accepted for return/replacement/credit code/refund and the product will be reshipped to the customer. The customer will have to bear the reshipment charges.
* Please do not courier back an item to us without prior consultation with our customer relations team. It is critical that we verify the legitimacy of the claim. Requests for credit or replacement or refund shall not be entertained under such circumstances. In such cases, if any product is received without our approval, the product shall be sent back to the customer and the customer will have to bear the reshipment charges.
* Please be as specific as possible when describing the problem, as all returned items are examined for defects/variations.
* Please return your items using registered post/courier as advised in our return authorization mail. The shipping costs of sending the products back are to be borne by the customer unless an exception to this is agreed upon.
* The product should be unwashed, unused, unstitched and in an undamaged condition.
Items not Covered Under the Standard Return Policy:
* Fabrics measuring 2.5 metres and under 2.5 metres.
* Any individual (single) product with a value of Rs 300 and less than Rs. 300.
* Pre-cut / heavily discounted fabrics.
* Please note that no custom orders will be replaced, refunded or taken back.
* Sequins once cut as per designs are not covered under the standard return / cancellation policy.
* Certain threads and wires, Dabka/French Wires are not covered under standard returns policy.
* Handwork / Embroidered products are not covered under standard returns policy.
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* Custom Dyed products are not covered under standard returns policy.
* Certain fabrics once cut from bundles are not covered under standard returns policy.
* Swarovski & Presocia equivalent products are not covered under the return policy.
* Products sold under Daily Deal Drops are not covered under the return policy.
Reverse Pick Up Policy
Please Note: -
- Reverse Pickup is not available for cases where the return is being made on due to choice or correct products have been delivered. In such cases, shipping cost has to be borne by the customer.
- Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us.
- We do not offer reverse pick facility outside India.
In case a Customer does not like the product:
In all such instances when a customer changed their mind, or the products / fabrics didn’t meet their set expectations, and wish to return part or whole of the order, please get in touch with our customer care through , or or Call at +, or register complaint through Website Chat BOT assistance within 48 hours of receiving the product.
Please report with product images, video and detailed description of the query or problem within 48 hours of delivery. Once complaint is registered, our team will check the details of the complaint and approve the return of the product.
Once return approved, please send the product back to us on the address shared by our team. Please do not courier back an item to us without prior consultation with our customer relations team. If any product is received without our approval, the product shall be sent back to the customer and the customer will have to bear the reshipment charges.
Return pick up service is not available in this case and the return shipping charges are to be borne by the customer.
In case you request us to arrange a return pick, Rs 100 will be charged for the return pick up service and is non-refundable.
Once your return has been received and verified, we will go ahead and issue store credits/ refund / exchange the products.
The company has the sole discretion in giving approval for return of product after checking all the details and the return of product can also be rejected based on the terms and conditions of return (if complaint is registered after time period as per policy, products are not covered under standard return policy, etc.)
* Please return your items using registered post/courier. The shipping costs of sending the products back are to be borne by the customer.
Claiming Refunds
For Credit Card/Debit Card/Net banking or Paypal Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
For COD (Cash on Delivery) Transactions:
Refunds can only happen via E-Voucher/Credit coupon. Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
No refunds will be given in the following cases:
Note: Refunds will only be made after we have received the returned shipment.
Product Availability
In case certain products are reported out of stock after an order has been placed, customers will be requested to select alternate or similar items. If none of the alternate options are accepted by a customer, the company shall promptly issue a refund against the non-deliverable products.
Color & Description Disclaimer
The details of the products or product specifications (weight, colour, quantity, size, etc.) quoted with the product displays are only approximate values. These are non-standardized products and hence a slight variation can be expected in the actual product.
While every effort has been made to accurately reproduce colours, there may be minor variations in the colour of the actual product because of the nature of the product. Most of the products listed on the website are manufactured in different lots/batches and a slight variation in shape, colour size is characteristic of these products. The image shown on our website may differ from actual product due to lighting and digital photography and colour settings and capabilities of monitors.
Customers must place their order keeping in mind this minor variation in colour as seen on a computer screen against the actual colour of the physical product.
Notwithstanding the above or any other provision, the company is under no obligation to accept any returns or provide any replacements or exchange or store credit.
The company has the sole discretion in deciding whether to accept the returns/ process refunds or not depending on the merit of the case.
If you still have any query about our Returns & Exchange policy kindly drop us an at , we will reply you within 1-2 working days.
A family run haberdashery business for more than 30 years. We supply a wide range of sewing supplies, including COATS threads, YKK zippers, PRYM notions, woven, knit and non-woven interlinings and more...
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